FAQ
Q. What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, Apple Pay, and Google Pay. For our EU customers, we also accept popular local payment methods such as Klarna and iDEAL. We strive to make payments secure and convenient for our customers.
Q. Do you ship internationally, and how long does delivery take?
A: Yes, we ship to the U.S., Canada, Australia, New Zealand, and all EU countries. Delivery times vary by location:
- U.S. & Canada: 3-10 business days
- Australia & New Zealand: 5-12 business days
- EU countries: 5-10 business days
We provide tracking information for all shipments.
Q. How much does shipping cost?
A: Shipping costs depend on your location and order value. For orders over $50, we offer free standard shipping. Otherwise, standard shipping fees are calculated at checkout based on your location.
Q. What is your return policy?
A: We offer a 30-day return policy from the date of delivery. Items must be unused and in their original packaging to qualify for a return. Please contact our customer service team to start the return process.
Q. How do I track my order?
A: Once your order ships, you will receive a confirmation email with a tracking link. You can check the status of your delivery using this link at any time. If you have any issues, our support team is here to help.
Q. Can I change or cancel my order?
A: We process orders quickly to ensure timely delivery. If you need to make changes or cancel an order, please contact us within 24 hours of purchase. After this period, we may not be able to alter the order.
Q. What should I do if my order arrives damaged?
A: If your order arrives damaged, please contact us within 7 days of receipt with photos of the damaged item and packaging. We’ll arrange for a replacement or refund as quickly as possible.
Q. Do you offer discounts or promotions?
A: Yes, we occasionally offer discounts and seasonal promotions. Sign up for our newsletter to be the first to know about our latest offers and exclusive deals.
Q. How can I contact customer support?
A: Our customer support team is available Monday to Friday from 9 AM to 5 PM (EST). You can reach us via email at support@reviro.store or through our contact form on the website. We strive to respond within 24 hours.
A: We accept major credit and debit cards, PayPal, Apple Pay, and Google Pay. For our EU customers, we also accept popular local payment methods such as Klarna and iDEAL. We strive to make payments secure and convenient for our customers.
Q. Do you ship internationally, and how long does delivery take?
A: Yes, we ship to the U.S., Canada, Australia, New Zealand, and all EU countries. Delivery times vary by location:
- U.S. & Canada: 3-10 business days
- Australia & New Zealand: 5-12 business days
- EU countries: 5-10 business days
We provide tracking information for all shipments.
Q. How much does shipping cost?
A: Shipping costs depend on your location and order value. For orders over $50, we offer free standard shipping. Otherwise, standard shipping fees are calculated at checkout based on your location.
Q. What is your return policy?
A: We offer a 30-day return policy from the date of delivery. Items must be unused and in their original packaging to qualify for a return. Please contact our customer service team to start the return process.
Q. How do I track my order?
A: Once your order ships, you will receive a confirmation email with a tracking link. You can check the status of your delivery using this link at any time. If you have any issues, our support team is here to help.
Q. Can I change or cancel my order?
A: We process orders quickly to ensure timely delivery. If you need to make changes or cancel an order, please contact us within 24 hours of purchase. After this period, we may not be able to alter the order.
Q. What should I do if my order arrives damaged?
A: If your order arrives damaged, please contact us within 7 days of receipt with photos of the damaged item and packaging. We’ll arrange for a replacement or refund as quickly as possible.
Q. Do you offer discounts or promotions?
A: Yes, we occasionally offer discounts and seasonal promotions. Sign up for our newsletter to be the first to know about our latest offers and exclusive deals.
Q. How can I contact customer support?
A: Our customer support team is available Monday to Friday from 9 AM to 5 PM (EST). You can reach us via email at support@reviro.store or through our contact form on the website. We strive to respond within 24 hours.